FAQ

To start a return, you can contact us at contact@fitnessvibesuk.com providing all the information about your order and confirmation number.

If your return is accepted, we will send you instructions on how and where to send your package. 

Items sent back to us without first requesting a return will not be accepted.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties.

Remember:

We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control.

We, unfortunately, can not control how quickly an order arrives once it has left our warehouse.

Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

We typically take 2-3 business days for handling & processing your order. 

The typical delivery time frame is anywhere from 7-21 business days for some products or 10-28 days for some Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control.

Fitness Vibes is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

However we would be more than happy to assist you with damage item.

Please contact us asap on contact@fitnessvibesuk.com

Fitness Vibes has created a universal sizing system that aims to provide a unique reference for all countries.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on our home page

We accept the following payment methods for online purchases:

• All major credit cards, as shown at checkout

Please note that your billing address must match the address on your credit card statement.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible on 

contact@fitnessvibesuk.com

We will file a claim with the shipping carrier. Local law enforcement will be involved.

We will replace or refund your order when the investigation is complete.

Allow up to 21 days for the investigation

Customs, Duties, and Taxes

Please note your order may be shipped from an International destinations including Europe or China there fore Fitness Vibes Ltd is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the customer’s responsibility (including Customs,tariffs, taxes, and other costs).

It varies country to country.